Policies & Procedures

• Masks must always be worn in the spa. It is always important to wear the mask unless instructed to remove for facial treatment, the service provider will also be wearing a mask and face shield (if needed). Masks are available at the front desk if you have forgotten yours.​

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• Hand washing and sanitizer will be mandatory. Please use hand sanitizer provided upon entering the spa and when checking out. Please follow proper hand washing protocol posted at hand washing stations.​​​

 

• Our Updated Cancellation Policy. We do require 24 hours notice for cancellation of an appointment there will be no charge. If you do not show for an appointment, we will charge 50% of the service fee. Due to new cleaning protocols if you are more than 15 minutes late for an appointment, we will not be able to accommodate the full service, a charge of 50% will be applied to your account.

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• All surfaces are cleaned thoroughly between clients and at the end of the day using medical grade disinfectant. We follow strict disinfectant protocol put in place by our Public Health Unit.